- Add-ons & Accessories
- Customization Process
- Return & Refund Policy
- Shipping Policy
- Caring for the bag
Overview of the Ordering Process
Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. If you have artwork you’d like us to use or work from to create new art, simply reply to this e-mail and attach your art.
Shortly thereafter (during business hours) you’ll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.
Once all of the details are set, the next thing you’ll receive a picture showing your artwork or a mockup of the item(s) you’re purchasing.
There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, we don’t charge for art design and prep!). Once you’ve approved the art you’ll see an order confirmation with all of the dates and charges.
Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) – and then only if you’ve approved them in advance.
Remember, nothing goes into production without your approval!
What kind of artwork can I send? And, what if I don’t have artwork?
Don’t worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need .
Don’t have art? Just tell your Customer Care Rep what you’re thinking of, and we’ll create it for you!
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Where do I send my artwork?
Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to [email protected] or e-mail directly to your Customer Care Representative.
Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that there is an additional charge for this service in order to get the specialized ink if an exact match is required. Due to the limitations of the imprinting process, exact PMS matching isn’t possible.
Your Customer Care Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).
Returns And Cancellations
All regularly stocked items, with the exception of customized products,
Thank you for your purchase.
If you would like to cancel your order prior to receiving the goods, please contact us and we will process your refund. If you have already received your order , please see below.
In order to be eligible for a refund, you must return the product within 15 calendar days of your purchase.
The product must be in the same condition that you received it and undamaged in any way and in it’s original box.
Please return all items in the original packaging provided with a copy of our complete returns form attached.
After we receive your item, our returns team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Shipping and Payment costs will not be refunded.
If the product is damaged, not in original packaging, used in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.
To start this return process please go to the ‘orders’ page in your account and click on ‘Return Items’ link.
This will then guide you through the returns process.
If anything is unclear or you have more questions, feel free to contact us or call our customer support team at [email protected] or on +44 20 3514 9445 or +33 4 69 66 58 13.
Nine Six One – DeliveryBags
4 route de Lyon
69530 Brignais, France
The return shipping fee for a standard return is the responsibility of the customer submitting the request. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.
Why do we charge restocking fees?
Because we want to continue to keep prices as low as possible for you! When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of increasing our prices and charging each customer a frivolous return fee, we only charge a 15% fee for restocking items that are standard return.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Nine Six One offers various shipping methods to meet your delivery needs – from economy to express. Shipping cost is calculated based on the types of items you order, the quantity, service level, and delivery location.
The most accurate way to verify shipping time and cost is to add items to your shopping cart and visit the checkout page. Enter the shipping address and have shipping calculated.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some Items cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.
You may be subject to import duties and taxes, which are levied once the package reaches your country. You must bear additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Nine Six One, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
In order to maximize your benefit from our delivery bags we suggest the following guidelines for the care of the bags:
• Clean regularly with a soft wet cloth with water and soap (do not use hard chemicals), use a clean cloth brush for corners.
• Do not scrub hard on the artwork to avoid discoloring and peeling.
• Do not leave the bags in direct sunlight even indoors.
• Soft models with Velcro can be machine washed (low tumble, @30 Degrees Celsius 86 degrees Fahrenheit)
• For models with zippers, always open the zipper of the bag using the slider, never open using the bag cover.
• Do not force the slider to close the bag, if done repeatedly shortens the life of the zipper chain. Bring the two sides of the zipper chain together before closing the slider.
• Always pull the zipper slider slightly outwards while closing and opening the bag.
• Do not stack more than two bags on top of each other
It is preferred to place the bags on shelves when they are not in use.
• Always keep the bag slightly open in order to let the food odors escape and to avoid condensation.
• For heated bags, when a liquid spill occurs inside the bag, wait until the bag and the heating element to dry completely before operating it again