Returns And Cancellations
All regularly stocked items, with the exception of customized products,
Thank you for your purchase.
If you would like to cancel your order prior to receiving the goods, please contact us and we will process your refund. If you have already received your order , please see below.
In order to be eligible for a refund, you must return the product within 15 calendar days of your purchase.
The product must be in the same condition that you received it and undamaged in any way and in it’s original box.
Please return all items in the original packaging provided with a copy of our complete returns form attached.
After we receive your item, our returns team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
If the product is damaged, not in original packaging, used in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.
To start this return process please go to the ‘orders’ page in your account and click on ‘Return Items’ link.
This will then guide you through the returns process.
If anything is unclear or you have more questions, feel free to contact us or call our customer support team at [email protected] or on +44 20 3514 9445 or +33 4 69 66 58 13.
Nine Six One – DeliveryBags
4 route de Lyon
69530 Brignais, France
The return shipping fee for a standard return is the responsibility of the customer submitting the request. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.
Why do we charge restocking fees?
Because we want to continue to keep prices as low as possible for you! When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return.