Overview of the Ordering Process
Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. If you have artwork you’d like us to use or work from to create new art, simply reply to this e-mail and attach your art.
Shortly thereafter (during business hours) you’ll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.
Once all of the details are set, the next thing you’ll receive a picture showing your artwork or a mockup of the item(s) you’re purchasing.
There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, we don’t charge for art design and prep!). Once you’ve approved the art you’ll see an order confirmation with all of the dates and charges.
Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) – and then only if you’ve approved them in advance.
Remember, nothing goes into production without your approval!
What kind of artwork can I send? And, what if I don’t have artwork?
Don’t worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need .
Don’t have art? Just tell your Customer Care Rep what you’re thinking of, and we’ll create it for you!
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Where do I send my artwork?
Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to [email protected] or e-mail directly to your Customer Care Representative.
Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that there is an additional charge for this service in order to get the specialized ink if an exact match is required. Due to the limitations of the imprinting process, exact PMS matching isn’t possible.
Your Customer Care Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).